Frequently Asked Questions
Everything you need to know about Whiskcam.
You have 30 days from delivery to request a refund. Email support@whiskcam.com with your order number. In most cases, no product return is needed. See our return policy for the full process.
Suitability depends on your pet, collar fit and the complete mounted setup. The camera weighs 24 g; add the collar, mount and tags to assess total weight. Use a quick-release collar for a cat and start with a brief supervised trial. Remove the equipment if it changes movement or causes distress. Ask your vet about individual suitability.
Charge the camera via USB-C, add a compatible MicroSD card (sold separately), and record a short test at home. Check the fit and play back the clip before heading out. Our getting-started guide walks you through it.
No account or WiFi is needed to record. Insert a compatible MicroSD card (sold separately) and press the record button. Read the card using the included adapter or a compatible reader. Playing AVI files may require a compatible video player on your phone.
Use the included adapter to open the MicroSD card on your phone, or use a card reader on a computer. AVI playback depends on your device: an AVI-compatible player such as VLC or a video conversion may be needed, especially on iPhone.
The kit lists an adjustable 39 cm collar. Measure your pet and follow the collar’s fitting instructions; a stated length does not guarantee fit. Check compatibility with the camera clip and keep the release unobstructed.
Free standard shipping to 13 supported destinations. Delivery estimates vary by country. Check the current destinations and estimated time before ordering.
Whiskcam records AVI video in 1080P Full HD. Some phones require a compatible player or conversion to MP4 before viewing or sharing.