Returns, refunds and withdrawal

30-day money-back guarantee

You have 30 days from delivery of the last item in your order to request a full refund if you are not satisfied. No reason is required. Email support@whiskcam.com with your order number. In most cases, we do not ask you to ship the product back. If a return is necessary, we send you instructions; do not send a parcel without those instructions.

Statutory withdrawal

Consumers also have the statutory right to withdraw within 14 days, starting the day after receipt of the goods (or the last item of an order delivered separately). Notify us of your decision before the deadline using an unambiguous statement or the model below. You do not need to explain your decision. If a return is required, send it within 14 days of notifying us.

For new orders, you pay the direct shipping cost of a return due to a change of mind. There is no restocking fee. Orders already placed with a free-return promise keep that promise. We pay the necessary return costs for a statutory conformity warranty claim; a defective or non-conforming product is not treated as a simple change of mind.

Refunds

We aim to process refunds within 3–5 business days. For statutory withdrawal, the refund is due no later than 14 days after your notification and includes any standard outward delivery charge. Where a return is required, we may wait until we receive the goods or proof of dispatch, whichever comes first. Refunds use the original payment method, without a fee, unless you expressly agree otherwise. Your bank may take additional time to show the credit; this does not extend our legal deadline.

Damaged or defective products

Contact support@whiskcam.com if a product is damaged or defective. Photos help us resolve the issue, but do not replace your statutory warranty rights. The two-year conformity warranty and the hidden-defects warranty described in our terms remain available after the 30-day commercial guarantee.

Model withdrawal form

To Elodie DIKIM (DEKIM), 7 Rue Ferdinand Buisson, 45200 Montargis, France — support@whiskcam.com. I hereby notify you that I withdraw from the sales contract for the following goods: […]. Order number: […]. Ordered on / received on: […]. Consumer's name: […]. Consumer's address: […]. Date: […]. Signature only if this form is sent on paper.